Refund Policy

Lystn, LLC d.b.a./ANSWERS™ Pet Food

Refund Policy

For ANSWERS™ E-Commerce Shop Online Program (AESOP)

(Last Updated 1/31/2020)

The Terms and Conditions of Use, Privacy Policy and Refund Policy are for buyers, customers, retail stores, distributors, business associates, and other users [“you”, “your”, “buyer(s)”, “customer(s)”, “retail store”, “retailer(s)”, “distributor”, “business associates”, “business partners”, “customer(s)”, or “users”] of Lystn, LLC d.b.a./ANSWERS™ Pet Food and/or treats (“Lystn”, “ANSWERS™”, “ANSWERS™  Pet Food”, “we” “us”, “our” or “company”) using electronic communications and other electronic media(s) including, but limited to browser addresses, URLs, Web Sites, and/or email addresses associated and owned by Lystn. ANSWERS™ Pet Food is a trademark brand of Lystn, LLC, the manufacturer.

Lystn, LLC, doing business as (d.b.a) ANSWERS™ Pet Food is the Manufacturer of ANSWERS™ Pet Food and pet treats. Lystn is committed to transparency of your rights and protecting the privacy of users of our electronic communications and other electronic media(s). The Terms and Conditions of Use,  Privacy Policy and Refund Policy (together with any documents referred in them) apply to your use of our electronic communications and other electronic media(s) including but not limited to shop.answerspetfood.com(ANSWERS™ E-Commerce Shop Online Program (AESOP); http://ecomm.answerspetfood.com/EcommStore.aspx; answerspetfood.com; www.answerspetfood.com; info@answerspetfood.com and other electronic browser addresses, Web Sites and/or email addresses associated and owned by Lystn (collectively the “Sites” or individually “Site”), and any information accessible through social media platforms such as Facebook (collectively, our “System”).

We are committed to protecting the information we obtain from you and have put in-place strict safeguards to help protect information about you as we continue to bring you valuable products, services and information. We will use reasonable efforts to see that all information, identifying and otherwise, submitted to us by users, remains private and is used only for the purposes for which you submit it to us and as set forth in this policy.  Furthermore, we believe our online users have a right to know what information we collect when you use our electronic media(s). The Terms and Conditions of Use, Privacy Policy and Refund Policy outlines the types of information we gather about you, how we gather your information, how we use it, with whom we might share it, the means by which we keep it secure, the choices you have about the information you choose to share with us, and what resources are available to you to address communications, materials, or information and any concerns or dissatisfaction you may have.

Please note that our Sites (including Web Site) may contain links to other sites both connected and not connected with Lystn that we believe you might find useful. Please note that when you click on one of these links, you are 'clicking' to another site or Web Site. We encourage you to read the privacy policies/statements of these linked Sites as their privacy policy may differ from ours.The operators of such linked Sites may sometimes gather information from you. We wish to caution you that you must take the responsibility for investigating the privacy policies of linked sites. Other than those owned by Lystn, we have no control over such privacy policies or information submitted to linked sites.  These sites are likely to have different terms and conditions and other policies that you should read to determine if you wish to use these sites and under what provisions.

The Privacy Policy covers information that you submit to us electronically via our electronic media(s) when communicating with us, ordering and purchasing products on-line, downloading information, registering, responding to data and information requests, and other intended uses of such media(s). Please read these Terms and Conditions of Use, Privacy Policy and Refund Policy carefully before using the System. Your use of the System means that you accept and agree to these Terms and Conditions of Use, Privacy Policy and Refund Policy. If you do not agree to these Terms and Conditions of Use, Privacy Policy and Refund Policy do not use the Sites or access the System.

We may at any time revise the Terms and Conditions of Use, Privacy Policy and Refund Policy by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions of Use, Privacy Policy and Refund Policy to which you are bound.

Please note that while the Terms and Conditions of Use, Privacy Policy and Refund Policy may be presented to you as separate documents for ease in addressing your immediate area of interest or question, these documents and policies are intended to be read, interpreted and are binding as one document and representation.

Refund Policy

 

Thank you for purchasing our products at shop.answerspetfood.comoperated by Lystn, LLC d.b.a./ANSWERS™ Pet Food.  Your complete satisfaction with our ANSWERS™ brand pet food products is our goal and concern.  Because there are many opportunities for unknowns to occur, such as packaging or product damage, leakage, temperature abuse, or mishandling or along the way from our manufacturing facility to your pet’s food bowl, Lystn has put in-place many quality assurance and quality control (QA/QC) measures for monitoring the completeness of your experience, but we also need to hear from you if something does not meet your expectation or raises a concern with you.

(1) Therefore, the first resource available to you is our Contact Information if you need to reach out to us for any reason.  A representative can be reached at 1-800-431-8480 or email us at info@answerspetfood.com.  We will work with you and take reasonable steps to satisfy you and keep your confidence in us and our products.

(2) Next, another assurance is our Limited Warranty.

ANSWERS™ Pet Food Limited Warranty.

Lystn LLC d.b.a./ANSWERS™ Pet Food (“LYSTN” or “ANSWERS™”) warrants to the “DISTRIBUTOR”, “DISTRIBUTORS’ AGENT”, “RETAIL STORE”, “RETAIL STORES’ AGENT”, “CUSTOMER(S)” or any “OTHER PARTY”:

LIMITED WARRANTY: THE PRODUCT(S), WHEN USED IN ACCORDANCE WITH LYSTN’S DIRECTIONS FOR USE AND WHEN HANDLED IN ACCORDANCE WITH SUCH DIRECTIONS FOR USE, ARE FIT FOR THE PURPOSES DESCRIBED IN THE LABELING AND DIRECTIONS.  FURTHER, IF THE PRODUCTS ARE NOT USED IN ACCORDANCE WITH THEIR DIRECTIONS AND LABELING, THIS LIMITED WARRANTY PROVIDED IS VOID AND OF NO EFFECT.  THIS STATES THE ENTIRE EXTENT OF LYSTN’S WARRANTIES AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES, WHETHER ARISING BY CUSTOM OR TRADE USAGE OR BY A LAW OR STATUTE OF ANY STATE IN WHICH THE PRODUCT IS DISTRIBUTED OR OTHERWISE, WITH RESPECT TO THE PRODUCT(S), ALL OTHER SUCH WARRANTIES BEING HEREBY EXPRESSLY DISCLAIMED INCLUDING BUT NOT LIMITED TO ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANT LIABILITY, QUALITY, NON-INFRINGEMENT, PERFORMANCE, AND FITNESS FOR A PARTICULAR PURPOSE. IF ANY PART OF THIS LIMITED WARRANTY IS HELD TO BE ILLEGAL, UNENFORCEABLE OR IN CONFLICT WITH APPLICABLE LAW BY ANY COURT OF COMPETENT JURISDICTION, THE VALIDITY OF THE REMAINING PORTIONS OF THE LIMITED LIABILITY SHALL NOT BE AFFECTED, AND ALL RIGHTS AND OBLIGATIONS SHALL BE CONSTRUED AND ENFORCED AS IF THIS LIMITED WARRANTY DID NOT CONTAIN THE PARTICULAR PART OR TERM HELD TO BE INVALID.  SOME U.S. STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY IN SOME CIRCUMSTANCES.  THIS LIMITED WARRANTY GIVES THE USER SPECIFIC LEGAL RIGHTS.  THE USER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. LYSTN SHALL NOT BE LIABLE TO DISTRIBUTOR, DISTRIBUTOR’S AGENTS, RETAILER, RETAILER’S AGENT, CUSTOMER(S) OR ANY OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PROXIMATE, AND PUNATIVE DAMAGES, EVEN IF LYSTN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES AND DAMAGES OR THEY ARE FORESEEABLE.

 

Available Remedies

An aggrieved Party shall immediately notify Lystn in writing of any claims under the forgoing Limited Warranty.  Lystn’s sole liability and obligation to the distributor, distributor’s agent, retail store, retail store’s agent, customer(s) or other party and exclusive remedy for breach of the foregoing Limited Warranty shall be Lystn, LLC d.b.a./ANSWERS™ Pet Food sole and exclusive option:

(1)    TO REPLACE THE PRODUCT(S) [If Lystn’s products arrived damaged, inadequate in any way, please contact ANSWERS™ right away and Lystn will be happy to send a free replacement];

or

(2)  TO PROVIDE AN EQUITABLE REFUND IN THE AMOUNT ACTUALLY PAID FOR THE PRODUCT(S).  Due to the nature of a business providing perishable food products, items that are past the Best Used by Date (BUBD) are not eligible for a refund.  For any item to be eligible for a refund, a customer may have to return the item upon discussing the circumstances with Lystn/ANSWERS™ Pet Food within 10 calendar days of the purchase, depending on the complaint. The item may be opened, but unused and resealed for return in its original condition if instructed to do so. Contact our customer services department at 1-800-431-8480 or email info@answerspetfood.com for further instruction and to get a free shipping label.

 

Other Terms and Conditions of Refund Policy

No adjustment, settlement, or payment of any claim made to a third party shall be binding upon or obligate Lystn to compensate such third party, Distributor and/or Retailer for such adjustment, settlement, or payment unless prior final written authorization thereof was given by Lystn.

Distributor, retail store or customer shall not, directly or indirectly, export or re-export any products or assist in the exporting or re-exporting of any products.

Please see Lystn, LLC d.b.a./ANSWERS™ Pet Food additional Terms and Conditions for more specific information and instructions.  If anything is unclear or you have more questions, feel free to contact our customer support team.

If you have any questions about our Refund Policy, please contact us at:

Lystn, LLC
Attn: Keith A. Hill
356 Maidencreek Road
Fleetwood, PA 19522
(484) 651-2366 or 1-800-432-8480

© 2020 Lystn, LLC. All Rights Reserved.