Lystn, LLC d.b.a./ANSWERS™ Pet Food
For ANSWERS™ E-Commerce Shop Online Program (AESOP)
(Last Updated 1/31/2020)
Thank you for purchasing our products at shop.answerspetfood.comoperated by Lystn, LLC d.b.a./ANSWERS™ Pet Food. Your complete satisfaction with our ANSWERS™ brand pet food products is our goal and concern. Because there are many opportunities for unknowns to occur, such as packaging or product damage, leakage, temperature abuse, or mishandling or along the way from our manufacturing facility to your pet’s food bowl, Lystn has put in-place many quality assurance and quality control (QA/QC) measures for monitoring the completeness of your experience, but we also need to hear from you if something does not meet your expectation or raises a concern with you.
(1) Therefore, the first resource available to you is our Contact Information if you need to reach out to us for any reason. A representative can be reached at 1-800-431-8480 or email us at firstname.lastname@example.org. We will work with you and take reasonable steps to satisfy you and keep your confidence in us and our products.
(2) Next, another assurance is our Limited Warranty.
ANSWERS™ Pet Food Limited Warranty.
LIMITED WARRANTY: THE PRODUCT(S), WHEN USED IN ACCORDANCE WITH LYSTN’S DIRECTIONS FOR USE AND WHEN HANDLED IN ACCORDANCE WITH SUCH DIRECTIONS FOR USE, ARE FIT FOR THE PURPOSES DESCRIBED IN THE LABELING AND DIRECTIONS. FURTHER, IF THE PRODUCTS ARE NOT USED IN ACCORDANCE WITH THEIR DIRECTIONS AND LABELING, THIS LIMITED WARRANTY PROVIDED IS VOID AND OF NO EFFECT. THIS STATES THE ENTIRE EXTENT OF LYSTN’S WARRANTIES AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES, WHETHER ARISING BY CUSTOM OR TRADE USAGE OR BY A LAW OR STATUTE OF ANY STATE IN WHICH THE PRODUCT IS DISTRIBUTED OR OTHERWISE, WITH RESPECT TO THE PRODUCT(S), ALL OTHER SUCH WARRANTIES BEING HEREBY EXPRESSLY DISCLAIMED INCLUDING BUT NOT LIMITED TO ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANT LIABILITY, QUALITY, NON-INFRINGEMENT, PERFORMANCE, AND FITNESS FOR A PARTICULAR PURPOSE. IF ANY PART OF THIS LIMITED WARRANTY IS HELD TO BE ILLEGAL, UNENFORCEABLE OR IN CONFLICT WITH APPLICABLE LAW BY ANY COURT OF COMPETENT JURISDICTION, THE VALIDITY OF THE REMAINING PORTIONS OF THE LIMITED LIABILITY SHALL NOT BE AFFECTED, AND ALL RIGHTS AND OBLIGATIONS SHALL BE CONSTRUED AND ENFORCED AS IF THIS LIMITED WARRANTY DID NOT CONTAIN THE PARTICULAR PART OR TERM HELD TO BE INVALID. SOME U.S. STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY IN SOME CIRCUMSTANCES. THIS LIMITED WARRANTY GIVES THE USER SPECIFIC LEGAL RIGHTS. THE USER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. LYSTN SHALL NOT BE LIABLE TO DISTRIBUTOR, DISTRIBUTOR’S AGENTS, RETAILER, RETAILER’S AGENT, CUSTOMER(S) OR ANY OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PROXIMATE, AND PUNATIVE DAMAGES, EVEN IF LYSTN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES AND DAMAGES OR THEY ARE FORESEEABLE.
An aggrieved Party shall immediately notify Lystn in writing of any claims under the forgoing Limited Warranty. Lystn’s sole liability and obligation to the distributor, distributor’s agent, retail store, retail store’s agent, customer(s) or other party and exclusive remedy for breach of the foregoing Limited Warranty shall be Lystn, LLC d.b.a./ANSWERS™ Pet Food sole and exclusive option:
(1) TO REPLACE THE PRODUCT(S) [If Lystn’s products arrived damaged, inadequate in any way, please contact ANSWERS™ right away and Lystn will be happy to send a free replacement];
(2) TO PROVIDE AN EQUITABLE REFUND IN THE AMOUNT ACTUALLY PAID FOR THE PRODUCT(S). Due to the nature of a business providing perishable food products, items that are past the Best Used by Date (BUBD) are not eligible for a refund. For any item to be eligible for a refund, a customer may have to return the item upon discussing the circumstances with Lystn/ANSWERS™ Pet Food within 10 calendar days of the purchase, depending on the complaint. The item may be opened, but unused and resealed for return in its original condition if instructed to do so. Contact our customer services department at 1-800-431-8480 or email email@example.com for further instruction and to get a free shipping label.
No adjustment, settlement, or payment of any claim made to a third party shall be binding upon or obligate Lystn to compensate such third party, Distributor and/or Retailer for such adjustment, settlement, or payment unless prior final written authorization thereof was given by Lystn.
Distributor, retail store or customer shall not, directly or indirectly, export or re-export any products or assist in the exporting or re-exporting of any products.
Please see Lystn, LLC d.b.a./ANSWERS™ Pet Food additional Terms and Conditions for more specific information and instructions. If anything is unclear or you have more questions, feel free to contact our customer support team.
If you have any questions about our Refund Policy, please contact us at:
Attn: Keith A. Hill
356 Maidencreek Road
Fleetwood, PA 19522
(484) 651-2366 or 1-800-432-8480
© 2020 Lystn, LLC. All Rights Reserved.