Lystn, LLC d.b.a./ANSWERS™ Pet Food
For Electronic Communications & Other Media Sites (Including Web Site)
(Last Updated 1/31/2020)
Collection of Personal, Pet and Other Information such as Financial, Location, etc.
When you use or register, apply, respond to questionnaires or other forms, request information and/or use the Sites, and/or System including AESOP for other purposes, we may ask for certain Personal Information. This information is voluntarily provided by you and may include, but is not limited to your name and contact information (email address, mailing address, phone number, personal preferences, personal identifiers, and financial information like accounts or credit card information when using our E-Commerce Site to order and purchase products, and other data and information associated with you as a user and/or buyer of Lystn’s products, services, and information). This information may also be collected to locate a retail store, distributor, business associate or otherwise participate in activities or services or access information generated on our Sites, and/or System including AESOP. All Retail Store locations are independently owned and operated, and Lystn Corporation does not own or operate these locations.
Based on the information you provide us, we may also collect information from consumer reporting agencies, such as credit bureaus, in order to evaluate your ability to meet your obligations when using and/or participating in our Sites and System.
Contact information is used to communicate with users. Financial information collected is used to bill the user for products and services. Comments, questions or complaints submitted to us about a Lystn product or retail store, distributor and/or business associate involved will be forwarded to the appropriate personnel, including a retail store, distributor and/or business associate if applicable, along with any contact information you provide with your comment. If you have comments regarding a specific location, we recommend you contact that location directly so that they may personally and immediately assist you.
Depending on the nature of your activities on the Sites, and/or System including AESOP such as use of our Feeding Calculator, we may also ask for information regarding your pet such as weight, age, breed, feeding habits, calories and nutrition, behavior, personality traits, preferences, health history, and more. Additionally, we may ask for any login ID and password created by you.
Cookies are not harmful and cannot introduce viruses or extract personal contact information (the cookie never contains data that is “executed” as code, so it cannot carry viruses).Cookies are linked to browser programs and do not specifically identify an individual user. Cookies can be rejected by you and if so, none of the functions listed above will be performed.
Visiting Lystn’s Sites and using the System or sending emails to us constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on Sites (including web sites), satisfy any legal requirement that such communications be in writing. To opt out of receiving marketing emails from us contact us at 1-800-431-8480 or email us at firstname.lastname@example.org.
Any communications, material or information you transmit to Lystn’s Sites and the System by electronic mail or otherwise, including data, questions, comments, or suggestions, will be treated as nonconfidential and nonproprietary and will become the property of Lystn or its affiliates. Such communications, material and information shall be used for any purpose including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Lystn is free to use any ideas, concepts, know-how, or techniques contained in any communication, materials or information you send to Lystn’s Sites and the System for any purpose whatsoever including, but not limited to, developing and marketing products using such communication, materials or information.
Linking to Other Web sites
Lystn’s Sites and System may be managed by or contain links to other Sites (including web sites) operated by third parties. Lystn does not control such Sites and will not be responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you or others. Inclusion of any linked web site does not imply or constitute any review of, approval or endorsement of the linked web site by Lystn. If you decide to leave the System to access these third-party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of Sites (including web sites) operated by third parties will apply to you while on such Sites. We are not responsible for information provided by you to third parties.
Information Collected By and From Social Media Services and Other Third-Party Platforms
You may also can engage with our content through any number of social media services, other third-party platforms or other third-party social media applications, plug-ins, or integrations. When you engage with our content on or through social media services or other third-party platforms, applications, plug-ins, or integrations, you may allow us to have access to certain personal and other information in your profile. This may include your name, e-mail address, photo, gender, birthday, marital or couple status, location, an ID associated with the applicable third party platform or social media account user files, like photos, videos, biometrics, your list of friends or connections, people you follow and/or who follow you, or your posts or "likes", “dislikes”, etc. For a description on how social media services and other third-party platforms, applications, plug-ins, or integrations collect, disclose, use and otherwise handle your information, please refer to their respective privacy policies and terms and conditions of use, which may permit you to modify your privacy settings or opt out of certain features.
Mobile: When you download or use applications (apps) created or offered by ANSWERS™ Pet Food or an affiliated company, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.
Information from Other Sources: We might receive information about you from other sources and add it to our account information.
Use of Personal and Pet Information
While we have taken reasonable security measures to protect the loss, misuse and alteration of the information under our control, please remember that no computer system should be considered safe from intrusion. Email may pass through many computer systems and should not be considered as a secure means of communication. Even when encrypted, the information is only as secure as the encryption method.
Disclosures of Personal Information
Lystn will not sell or rent your personal information to anyone and Lystn does not share personally identifiable information with any nonaffiliated third parties other than for the primary purpose for which the information was collected, except with your express permission, or in the limited circumstances described below:
How Users Can Limit Personal, Pet and Other Information Collected While we are committed to use and disclose our users’ personal, pet and other information only for the purposes identified, you can choose not to provide personal, pet or other information or limit the information obtained by us as follows:
This Sites and System including AESOP has security measures in place to help protect against the loss, misuse and alteration of the information under our control. As an example, for the E-Commerce Site link, a password must be entered to log in to your account. While encryption methods are used to help protect sensitive and personal information, please note, however, that no data transmission over the Internet is completely secure. As a result, while we endeavor to protect your personal information, we cannot ensure or warrant the security of any information you provide to us and you transmit such information to us at your own risk. Once we receive your transmission, we endeavor to ensure the security of your personal information on our Systems. We transmit the entire credit card number to the appropriate credit card company during order processing. Our E-Commerce Site has been audited and certified PCI Compliant. Please note that Lystn will never ask for any personal information via email (e.g. marriage status, income, etc.). Be sure to sign off when finished using a shared computer.
Accessibility of Sites
Lystn wants you to have a positive experience when visiting and using our Sites, and we strive to promote accessibility and inclusion. The basis of our Sites is to permit our visitors to successfully transact business in the purchase of products, receive services and obtain information helpful to you in caring for your pets.
Technology is constantly changing, and we view accessibility as an ongoing effort and therefore we continue to assess industry guidance resources attempting to implement best practices to maximize your experience and use of our Sites and System including AESOP.
If you are using assistive technologies like a screen reader, text magnifier, voice recognition software, closed captions for videos, etc., our goal is to make the experience on our Sites and System including AESOP successful and enjoyable, but we need your feedback. We request users input on suggestions of additional ways to improve your experience in using our on-line resources. To provide us your views, please email us at email@example.com or call us at 1-800-431-8480.
California Privacy Rights California Civil Code § 1798.83 permits users that are California residents to request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. If you wish to make such a request, please contact us at the information below or via the System options.
We know privacy is important to you. We want to be transparent and make you understand why we collect and sometimes share personal, financial, pet and other information and how this can benefit you. By learning more about you, we can provide a greater range of information, products and services that may be of interest to you.
Attn: Keith A. Hill
356 Maidencreek Road
Fleetwood, PA 19522
(484) 651-2366 or 1-800-432-8480
© 2020 Lystn, LLC. All Rights Reserved.
Exhibits: nopCommerce, Elavon, and UPS Privacy Policies
This personal data protection policy (the “Policy”) has been created to help you understand the practices and conditions in which nopCommerce collects, uses and stores your personal data (the “Data”).
In this document, you will find the various Data that we may collect and process or that you may provide to us when you access the https://www.nopcommerce.com/ website (the “Website”).
1. What Data does nopCommerce collect?
Depending on the nature and purpose of your interaction with nopCommerce (downloading the solution, creating a user account on the Site, subscribing to Newsletters, completing contact forms), we may collect the following Data:
Your email address is required if you wish to:
Data related to your identity, such as your full name, may also be required.
2. How is your Data collected?
Data can be collected in several ways on the Websites.
It may be collected directly when you communicate with us through user account creation. Furthermore, we may collect your Data when you use the various contact forms on the Website and/or communicate with us by email.
nopCommerce also indirectly collects your Data through cookies.
3. Why is your Data collected?
We collect and use your Data to:
4. Who processes your Data?
Your Data is processed by nopCommerce employees tasked with:
Your Data may also, within the scope of our business and for external processing needs, be provided to subcontractors, service providers and other third parties, particularly for managing our email campaigns (Newsletters) sent out through our service intermediary.
The latter are bound by contractual obligations to maintain the confidentiality of the Data and to use it solely for the purposes for which we provide them.
Lastly, we may also disclose your Data:
5. How long is your Data stored for?
nopCommerce only stores your Data for the period necessary for the purposes explained in Section 3. This storage period varies according to the Data in question, as it may be affected by the nature and purpose of the collection.
When you subscribe to our Newsletters, we store your email address until you unsubscribe.
Data collected using cookies will be stored for up to 12 months.
6. How is your Data protected?
Your Data is stored on secure servers protected by firewalls and antivirus software. We take technical and organisational measures to protect the security and confidentiality of your Data against any accidental loss and any unauthorised access, use, modification or disclosure.
7. What are your rights?
You can choose how the Data you provide is used:
In this case, you will not be able to use certain features of the Websites, such as creating a personal account and purchasing our products, services, and tickets to the Conference.
Simply unsubscribe using the link in the email.
Please be aware that in this case you cannot receive a reply from nopCommerce or a partner.
In any case, you can access your personal account at any time to view and update your Data.
In accordance with the provisions of the applicable regulations regarding Data protection, namely the European General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you have the right to access and correct your Data.
Furthermore, subject to the conditions of the aforementioned regulation for exercising your rights, you have:
When processing of your Data has occurred based on your consent, you may withdraw that consent at any time. However, you acknowledge that any processing that occurred before your consent was withdrawn remains entirely valid.
You can exercise your rights by sending an email to info@nopCommerce.com.
We are required to reply within one (1) month to all requests regarding the exercising of these rights. This timeframe may be extended to two (2) months for complex requests and large request volumes.
8. Cookies Policy
This site is operated from the United States. Your use of this site constitutes your agreement to have your information processed in the United States in accordance with this policy and U.S. law.
WHAT INFORMATION ABOUT ME IS COLLECTED
Personal Information refers to information that identifies (whether directly or indirectly) a particular individual or business entity. Examples may include your name, postal address, email address, telephone number, Social Security number, Federal Tax Identification number, birthdate, banking information or other information.
Anonymous Information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual or business. You could provide Anonymous Information or it could be collected automatically through online tracking technologies. Examples may include information about your internet browser, device information about your device you use to access the Site (this information may include geolocation information and unique device information), demographic data such as city and state, usage information about your use of the Site, additional traffic data such as time and date of access, software crash reports, session identification numbers and access time, and other information regarding your use of the Site.
If Anonymous Information is combined with other information to identify you, we will treat it as Personal Information.
HOW WE COLLECT INFORMATION
We collect information from you or about you when you provide this information to us directly. For example, we may obtain information when you request products or services from us, register on the website or submit an application for services or products, respond to surveys, contact customer support or otherwise interact with us via a Site.
In addition, when you interact with our Sites, we collect information through technology, such as cookies and Web beacons. See Online Tracking section below.
Information collected through this technology helps us serve you better each time you visit the Site. Cookies are pieces of information that are stored directly on the device you are using. They allow us to collect information such as the type of browser you are using, the amount of time you spend using the services, the Sites you visit and the preferences you have set up for your accounts.
We may also receive information about you from other online and offline sources, such as public databases, social media platforms and other third parties. We may also collect and store information about you that we receive from our offline interactions with you to, among other things, enable us to update and correct the information contained in our database and to better customize your experience on the Sites.
We and certain trusted service providers operating on our behalf collect information about your activity on the Sites using tracking technologies. Information collected through these technologies helps us serve you better each time you visit the Sites. These technologies include:
You can choose to have your device refuse to accept any cookies, and the majority of devices and browsers offer additional privacy settings for cookies. You do this through your browser settings. Each device and each browser is a little different, so look at your device Settings or your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you will not have access to many features that make your user experience more efficient and some of the Sites will not function properly. Please note that you will need to manage your cookie settings for each device and browser that you use.
• Enable cookies. This provides the best site experience. To turn them on, please click Enable Cookies
• Disable cookies. Disabling cookies may diminish your site experience. To turn them off, please click Disable Cookies.
Do Not Track. There is no industry standard for how Do Not Track consumer browser settings should work on commercial websites. Due to the lack of such standards our websites do not respond to Do Not Track consumer browser settings.
HOW DO WE USE YOUR INFORMATION
We use the information we collect to help us personalize and continually improve your experience on the Site. We may also use that information in the following ways:
WHO DO WE SHARE YOUR INFORMATION WITH
SERVICE PROVIDERS. We may share Personal and Anonymous Information with agents, subsidiaries, affiliates, partners and other third parties that perform functions on our behalf, such as hosting, billing, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are obligated to maintain the confidentiality and security of that Personal Information. The Service Providers are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services.
EMERGENCY SITUATIONS. We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Site; (b) protect and defend our rights or property, the Site or our users, or (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Site or the public.
SHARING ANONYMOUS INFORMATION. To the extent permitted under applicable laws, we may disclose or share Anonymous Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we may disclose Anonymous Information to third parties to help us determine how people use parts of the Site and who our users are so we can improve the Site.
WHAT STEPS DO WE TAKE TO KEEP PERSONAL INFORMATION SECURE
The security of your Personal Information is important to us. Personal Information collected by the Site is stored in operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. In certain telephone and in person transactions we may ask for your full Social Security number, account number or other information to verify your identity before conducting the transactions you have requested. Note that Elavon will never initiate a request via email for your sensitive information (e.g., Social Security number, personal ID, password, PIN or account number). If you receive an email asking for your sensitive information, you should be suspicious of the request and promptly contact us to report the suspicious activity. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. We review our security procedures to consider appropriate technology and methods to secure information.
WHAT ARE YOUR OBLIGATIONS IN USING THE SITE
When using the Site, you promise to: (a) provide true, accurate, current and complete information about yourself and your business, and (b) maintain and promptly update the registration information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Elavon has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Elavon has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. If you suspect that your account or password have been compromised, you must inform Elavon promptly. We may need to suspend access until we are able to issue new credentials to access your account. Any transactions in your account will be considered authorized by you unless you have informed us of your compromised account or password.
WHAT HAPPENS WHEN YOU LINK TO OR FROM ANOTHER WEBSITE
NOTICE TO NON US USERS
If you have any questions or comments about this Policy or our privacy practices generally, we encourage you to contact us by regular mail or email:
Two Concourse Pkwy
Atlanta, Georgia 30328
Details of how to contact us if you have any questions about privacy or data protection can be found in the Contact Details section, below.
We must have a lawful basis to process your personal data, and this policy explains what our lawful basis is in respect of each purpose for which we keep and use information about you. Generally, we are allowed to process your personal data where it is necessary in connection with a contract between us (such as a contract to supply our products or services), where it is necessary in order for us to comply with our legal obligations, or where we have a legitimate interest to do so (but we will always consider whether your right to privacy overrides our interest).
Please note that links from our website may take you to external websites which are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such Sites. We will not be responsible for the content, function or information collection policies of these external websites.
This website was created and continues to be managed by Parcel2Go.com Limited and as such they will process your data on our behalf when you visit our website. They will only use your data for the purposes outlined below.
What information do we collect about you and how do we collect it?
You are not required (by law or by any contract with us) to provide personal information to us via this website. We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.
Information you provide to us
We may receive personal information about you whenever you contact us. For example, by doing the following:
This information may include the following:
Information we collect about you on our website
When you visit our website we may collect the following information:
If you choose to pay for your goods with a credit or debit card, we will store an encrypted reference to your card known as a ‘token’. This helps us to keep your data secure by enabling further payments to be processed without us storing your sensitive card details. This allows you to use your card in the future without re-adding your details, and we may use this to charge your card for any surcharges charged to Parcel2go by the courier. The reasons for these charges include, but are not limited to, a customer under-declaring the weight or size of their parcel, or for any packaging that a courier states is unsuitable” (in accordance with our terms and conditions).
Our website is not intended for children and we do not knowingly collect data relating to children.
Information we collect about you from other sources
We do not collect information about customers from other sources.
Information we receive about you from other sources
Sometimes you will have given your consent for other websites, services or third parties to provide information to us. This could include information we receive about you if you use any of the other websites that we operate or the other services that we provide, in which case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.
It could also include information from third parties that we work with to provide our products and services, such as payment processors, delivery companies, technical support companies and advertising companies. Whenever we receive information about you from these third parties, we will let you know what information we have received and how and why we intend to use it.
How do we use your personal information?
We take data protection law seriously, so below we have set out exactly how and why we use your information, and what our legal basis is to be able to use your information in each way.
Supplying our products and providing our services
It is necessary for us to use personal information about you to enter into and perform the contracts that we make with you, such as when you become a customer. Using your information in this context is necessary so that we can:
If you enquire about, or apply for, a job vacancy, it is necessary for us to use your personal information as part of the recruitment process, in order to assess your suitability for a particular role.
Telling you about other products or services that we think may be of interest to you
We may use your information to identify and tell you about our products or services that we think may be of interest to you. We will only do this where you have informed us that you would like to receive marketing communications.
We may also use your information to invite you to participate in market research. If we do contact you about market research, you do not have to participate. If you tell us that you do not want to receive market research communications, we will respect this.
Whether you choose to receive marketing communications, or market research communications is entirely up to you. You can choose to receive both, none, or just one or the other. Your choice will not affect any products or services that you have purchased from us, nor will it affect any quotes for products or services you buy in future.
You can update your preferences by using the links in any of our emails to you, or by getting in touch using our website.
Telling you about products or services that are similar to ones that you have already bought
If you have already bought a service from us, or you have already obtained a quote from us, we may contact you with some information about services that are similar.
We will only contact you by email or text message and you can choose not to receive these messages at any time. Simply follow the instructions in the message, or get in touch using our website.
Making our business better
We always want to offer the best products, services and experience that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it.
In this context, we will only use you information where it is necessary so that we can:
We want to stay in touch with you. Sometimes we may need to use the information that we have about you in order to respond to your questions or let you know about important changes.
We will only use your information in this respect where it is necessary so that we can:
Verifying your identity
We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.
Protecting you and others from harm
We may use your information where it is necessary to protect your interests, or the interests of others. This may include in the event of criminality such as identity theft, piracy or fraud.
We need all the categories of information listed above to allow us:
i. to enter into and perform our contract with you;
ii. to enable us to comply with legal obligations; and
iii. to pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests).
The situations in which we will process your personal data are listed set out in the table below and indicate the purpose or purposes for which we are processing or will process your personal information.
Perform Our Contract With You
Comply With Legal Obligations
Pursue Legitimate Interests
Verifying your identity
Making a decision to supply our services
Administering the contract we have entered into with you
Dealing with any complaints you may have
Logistics management and planning, including accounting and auditing
Making arrangements for the termination of our contract
Making repairs, alterations and improvements to the services supplied
Dealing with legal disputes involving you
Complying with health and safety obligations
To detect and prevent fraud, money-laundering and other crimes
To review and improve the performance of our systems, processes and staff (including training)
To interact and respond to any communications you send us, including social media posts that you tag us in
To let you know about any important changes to our business or policies
To ensure that the information that we hold about you is accurate and up to date
To protect your interests, or the interests of others (such as in the event of criminality such as identity theft, piracy or fraud)
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Who do we share your personal information with?
Sharing your information within our company and group
We share the information that you provide to us with our staff so that we can provide our products and services to you.
We may share the information that you provide to us with other companies within the group and other websites that we operate.
Sharing your information with third parties
We may share your data with selected third parties. For example, we may share your information with:
There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:
How long do we keep your personal information?
We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service, we will retain any information you provide to us at least for as long as we continue to provide that service to you.
If you apply for a job vacancy (or otherwise send us your CV) we will retain your CV (and any publicly available information, for example from social media) for a period of 12 months. If we are considering you for a particular role, we may retain this information for longer than that period.
In all other circumstances, we will keep your information until you have exhausted any funds on your account, all claims and legal disputes have been settled, there is no direct risk of fraudulent activity from erasing the data and that your account can be determined to be permanently dormant.
How do we protect your personal information?
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.
We try to ensure that all information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Where possible data is stored and processed within the EU. Where this cannot be guaranteed, third parties agree to abide by the Privacy Shield framework or EU model clauses.
All information you provide to us is stored on third party secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
How you can help keep your personal information secure
We will take all reasonable measures to ensure that the personal information you provide through our website is held and managed securely. Parcel2go.com is PCI Compliant, runs on a https platform, and uses sophisticated security devices to protect your data. However, you can help keep your personal information safe – not just on our website, but whenever you provide information online.
Here are some simple ways you can improve the security of your information:
What rights do you have in respect of your personal information?
You have the right to be informed
We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to do just that, but if you have any questions or require more specific information, you can get in touch using Contact Details section below.
You have the right to access your personal data
You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:
In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold.
The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs.
You have the right to correct any inaccurate or incomplete personal data
Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case you can contact us so that we can correct our records.
You have the right to be forgotten
There may be times where it is no longer necessary for us to hold personal information about you. This could be if:
In those situations you have the right to have your personal data deleted. If you believe one of these situations applies to you, please get in touch using our website.
You have the right to have a copy of your data transferred to you or a third party in a compatible format
Also known as data portability, you have the right to obtain a copy of your personal data for your own purposes. This right allows you to move, copy or transfer your personal data more easily from one IT system to another, in a safe and secure way.
If you would like us to transfer a copy of your data to you or another organisation in a structured, commonly use and machine-readable format, please contact us. There is no charge for you exercising this right.
You have the right to object to direct marketing
You can tell us at any time that you would prefer that we do not use your information for direct marketing purposes. If you would not like to receive any direct marketing from us, please contact us or use the links provided in any of our marketing communications, and we will stop sending direct marketing immediately.
You have the right to object to us using your information for our own legitimate interests
Sometimes, we use your personal information to achieve goals that will help us as well as you. This includes:
We aim to always ensure that your rights and information are properly protected. If you believe that the way we are using your data is not justified due to its impact on you or your rights, you have the right to object. Unless we have a compelling reason to continue, we must stop using your personal data for these purposes.
In order to exercise your right to object to our use of your data for the purposes above, please contact us.
You have the right to restrict how we use your personal data
You have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:
If you believe any of these situations apply, please contact us.
You have rights related to automated-decision making and profiling
Any automated decision-making or profiling we undertake is solely for the purpose of tailoring the information which we provide to you. We will not use automated decision-making or profiling to make any decisions which will have a legal effect upon you or otherwise significantly affect you, and you have the right not to be subject to such decisions. If you have any concerns or questions about this right, please contact us.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
We may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers can decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access parts of our website.
We may use the cookies for the following purposes:
Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Note for eBay and other marketplace Users
Once registered on our website you can allow us to electronically access your marketplace account (where compatible) to download shipping information and delivery details; you will have given permission for this during the sign-up process for this service. We do not need your marketplace password and we cannot access your marketplace account. Your Parcel2go password and your marketplace password should be different. Changing either password after becoming registered with Parcel2go will not affect the link and you will still be able to download your shipping information.
This version was last updated on 25/05/2018 and historic versions can be obtained by contacting us.
If you wish to make a complaint about our collection or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO.
Our Data Protection Officer is Adam Harris, who can be contacted at the address below.
Post: Parcel2Go.com Limited
PROTECTION OF CUSTOMER INFORMATION
We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, to enhance our ability to communicate with our customers about additional services they may find of value, to satisfy our legitimate business interests (including performing trend analysis and market studies), to set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and to comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation safety, customs, and other regulatory agencies.
As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide UPS services to our customers.
Some of the information collected by UPS is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we do provide personal data to government agencies as required by law or regulation.
In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient, to resolve a question or provide shipment status information.
Although we make reasonable efforts to limit access to our facilities and vehicles to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.
LINKS TO OTHER SITES
SECURITY AND INTEGRITY OF INFORMATION
UPS Internet sites are currently located in the United States. UPS Internet sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.
RETENTION OF CUSTOMER INFORMATION
CUSTOMERS ARE RESPONSIBLE FOR PROTECTING INFORMATION AND SYSTEMS ON THEIR PREMISES
or at firstname.lastname@example.org.
Comments, suggestions or materials sent or transmitted to UPS shall be deemed to be non-confidential. UPS shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.
Revised July 27, 1999