Privacy notice

Lystn, LLC d.b.a./ANSWERS™ Pet Food

Privacy Policy

For Electronic Communications & Other Media Sites (Including Web Site)

(Last Updated 1/31/2020)

The Terms and Conditions of Use, Privacy Policy and Refund Policy are for buyers, customers, retail stores, distributors, business associates, and other users [“you”, “your”, “buyer(s)”, “customer(s)”, “retail store”, “retailer(s)”, “distributor”, “business associates”, “business partners”, “customer(s)”, or “users”] of Lystn, LLC d.b.a./ANSWERS™ Pet Food and/or treats (“Lystn”, “ANSWERS™”, “ANSWERS™  Pet Food”, “we” “us”, “our” or “company”) using electronic communications and other electronic media(s) including, but limited to browser addresses, URLs, Web Sites, and/or email addresses associated and owned by Lystn. ANSWERS™ Pet Food is a trademark brand of Lystn, LLC, the manufacturer.

Lystn, LLC, doing business as (d.b.a) ANSWERS™ Pet Food is the Manufacturer of ANSWERS™ Pet Food and pet treats. Lystn is committed to transparency of your rights and protecting the privacy of users of our electronic communications and other electronic media(s). The Terms and Conditions of Use,  Privacy Policy and Refund Policy (together with any documents referred in them) apply to your use of our electronic communications and other electronic media(s) including but not limited to shop.answerspetfood.com(ANSWERS™ E-Commerce Shop Online Program (AESOP); http://ecomm.answerspetfood.com/EcommStore.aspx; answerspetfood.com; www.answerspetfood.com; info@answerspetfood.com and other electronic browser addresses, Web Sites and/or email addresses associated and owned by Lystn (collectively the “Sites” or individually “Site”), and any information accessible through social media platforms such as Facebook (collectively, our “System”).

We are committed to protecting the information we obtain from you and have put in-place strict safeguards to help protect information about you as we continue to bring you valuable products, services and information. We will use reasonable efforts to see that all information, identifying and otherwise, submitted to us by users, remains private and is used only for the purposes for which you submit it to us and as set forth in this policy.  Furthermore, we believe our online users have a right to know what information we collect when you use our electronic media(s). The Terms and Conditions of Use, Privacy Policy and Refund Policy outlines the types of information we gather about you, how we gather your information, how we use it, with whom we might share it, the means by which we keep it secure, the choices you have about the information you choose to share with us, and what resources are available to you to address communications, materials, or information and any concerns or dissatisfaction you may have.

Please note that our Sites (including Web Site) may contain links to other sites both connected and not connected with Lystn that we believe you might find useful. Please note that when you click on one of these links, you are 'clicking' to another site or Web Site. We encourage you to read the privacy policies/statements of these linked Sites as their privacy policy may differ from ours.The operators of such linked Sites may sometimes gather information from you. We wish to caution you that you must take the responsibility for investigating the privacy policies of linked sites. Other than those owned by Lystn, we have no control over such privacy policies or information submitted to linked sites.  These sites are likely to have different terms and conditions and other policies that you should read to determine if you wish to use these sites and under what provisions.

The Privacy Policy covers information that you submit to us electronically via our electronic media(s) when communicating with us, ordering and purchasing products on-line, downloading information, registering, responding to data and information requests, and other intended uses of such media(s). Please read these Terms and Conditions of Use, Privacy Policy and Refund Policy carefully before using the System. Your use of the System means that you accept and agree to these Terms and Conditions of Use, Privacy Policy and Refund Policy. If you do not agree to these Terms and Conditions of Use, Privacy Policy and Refund Policy do not use the Sites or access the System.

We may at any time revise the Terms and Conditions of Use, Privacy Policy and Refund Policy by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions of Use, Privacy Policy and Refund Policy to which you are bound.

Please note that while the Terms and Conditions of Use, Privacy Policy and Refund Policy may be presented to you as separate documents for ease in addressing your immediate area of interest or question, these documents and policies are intended to be read, interpreted and are binding as one document and representation.


Privacy Policy

 

Collection of Personal, Pet and Other Information such as Financial, Location, etc.
When you use or register, apply, respond to questionnaires or other forms, request information and/or use the Sites, and/or System including AESOP for other purposes, we may ask for certain Personal Information. This information is voluntarily provided by you and may include, but is not limited to  your name and contact information (email address, mailing address, phone number, personal preferences, personal identifiers, and financial information like accounts or credit card information when using our E-Commerce Site to order and purchase products, and other data and information associated with you as a user and/or buyer of Lystn’s products, services, and information). This information may also be collected to locate a retail store, distributor, business associate or otherwise participate in activities or services or access information generated on our Sites, and/or System including AESOP. All Retail Store locations are independently owned and operated, and Lystn Corporation does not own or operate these locations.

Based on the information you provide us, we may also collect information from consumer reporting agencies, such as credit bureaus, in order to evaluate your ability to meet your obligations when using and/or participating in our Sites and System.

Contact information is used to communicate with users. Financial information collected is used to bill the user for products and services. Comments, questions or complaints submitted to us about a Lystn product or retail store, distributor and/or business associate involved will be forwarded to the appropriate personnel, including a retail store, distributor and/or business associate if applicable, along with any contact information you provide with your comment. If you have comments regarding a specific location, we recommend you contact that location directly so that they may personally and immediately assist you.

Depending on the nature of your activities on the Sites, and/or System including AESOP such as use of our Feeding Calculator, we may also ask for information regarding your pet such as weight, age, breed, feeding habits, calories and nutrition, behavior, personality traits, preferences, health history, and more.  Additionally, we may ask for any login ID and password created by you.

Our Sites, and/or System including AESOP utilizes cookies to track your online activities (pages that you look at and information downloaded to your computer), including, but not limited to, registration, submissions, products, shopping cart and information requests. (Cookies are small data text files written to a user’s hard drive (sent to and stored on your computer’s hard drive) to allow the web site to recognize you through your IP address as a web site user, if you return to the web site using the same computer and browser [inform a web site if the user has previously viSited that Site], or for other reasons.) This information is collected for web metrics, traffic analysis, and System administration. Depending on the browser that you use, you can set your preferences to block/refuse cookies, and/or notify you before they are placed, in other words cookies can be rejected by you and if so, none of the functions listed above will be performed.

Cookies are not harmful and cannot introduce viruses or extract personal contact information (the cookie never contains data that is “executed” as code, so it cannot carry viruses).Cookies are linked to browser programs and do not specifically identify an individual user. Cookies can be rejected by you and if so, none of the functions listed above will be performed.

While perhaps used by business associates of Lystn but not currently directly used by Lystn itself (but perhaps in the future), third-party vendors may use cookies or other trend research tools (such as Google Analytics) to advertise (behavioral advertisement) to our users online and first-party cookies (such as the Google Analytic cookie) and third-party cookies (such as DoubleClick cookie) together to inform, optimize, and serv advertisements based on your past visits to the web site or another Site affiliated with Company products or services.  These third-party vendors may display company product or service advertisements on other web sites based on your internet usage. Any information that these third parties collect via cookies is not linked to any personally identifiable information (name, address, email address, or phone number) we collect, or you provide on the System. You can opt-out of Google Analytics for Display Advertising by using Google’s Ads Settings.

 

Electronic Communications

Visiting Lystn’s Sites and using the System or sending emails to us constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on Sites (including web sites), satisfy any legal requirement that such communications be in writing. To opt out of receiving marketing emails from us contact us at 1-800-431-8480 or email us at info@answerspetfood.com.

Any communications, material or information you transmit to Lystn’s Sites and the System by electronic mail or otherwise, including data, questions, comments, or suggestions, will be treated as nonconfidential and nonproprietary and will become the property of Lystn or its affiliates. Such communications, material and information shall be used for any purpose including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Lystn is free to use any ideas, concepts, know-how, or techniques contained in any communication, materials or information you send to Lystn’s Sites and the System for any purpose whatsoever including, but not limited to, developing and marketing products using such communication, materials or information.

 

Linking to Other Web sites                                                                                                                                                               

Lystn’s Sites and System may be managed by or contain links to other Sites (including web sites) operated by third parties. Lystn does not control such Sites and will not be responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you or others. Inclusion of any linked web site does not imply or constitute any review of, approval or endorsement of the linked web site by Lystn. If you decide to leave the System to access these third-party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of Sites (including web sites) operated by third parties will apply to you while on such Sites. We are not responsible for information provided by you to third parties.

These third-party sites may have privacy policies provisions that differ from the provisions of Lystn’s Privacy Policy. Lystn’s Sites and the System may also contain certain social media icons or widgets. Although you can view the material we have linked to, you may have to create an individual account or register to use these third-party social media sites to use interactive features. Any interaction on other web sites or social media platforms is governed by the terms of use and privacy policy of the particular web site or platform. To ensure your privacy is protected, we recommend that you review the privacy policies of other web sites or platforms you visit. By using our email Site, you consent and agree to the terms and conditions governing our email Site. If you do not consent or agree, then do not communicate with us via email; you may contact us by phone or other means. If you have concerns about, or have trouble or questions about any third-party media sites you are connected to by use of our Sites, please contact us at infor@answerspetfood.com or call us at 1-800-431-8480.

 

Information Collected By and From Social Media Services and Other Third-Party Platforms                                               

You may also can engage with our content through any number of social media services, other third-party platforms or other third-party social media applications, plug-ins, or integrations. When you engage with our content on or through social media services or other third-party platforms, applications, plug-ins, or integrations, you may allow us to have access to certain personal and other information in your profile. This may include your name, e-mail address, photo, gender, birthday, marital or couple status, location, an ID associated with the applicable third party platform or social media account user files, like photos, videos, biometrics, your list of friends or connections, people you follow and/or who follow you, or your posts or "likes", “dislikes”, etc.  For a description on how social media services and other third-party platforms, applications, plug-ins, or integrations collect, disclose, use and otherwise handle your information, please refer to their respective privacy policies and terms and conditions of use, which may permit you to modify your privacy settings or opt out of certain features.

As Exhibits to this document, Lystn has included the content and Web site addresses for the Privacy Policy of nopCommerce, Elavon and UPS.  NopCommerce is the software used to run the shopping cart and other aspects of Lystn’s E-Commerce Site. Elavon is the credit card processing third-party. UPS is the shipping company for products of AESOP. Please read fully their Privacy Policies. Please visit these sites for updated and other requirements and policies such as Conditions of Use. By accepting and agreeing to Lystn’s Terms and Conditions of Use and Privacy Policy you acknowledge you have read and are aware of and agreeing to the nopCommerce, Elavon and UPS Terms and Conditions of Use, Privacy Policies, and any other requirements as amended in order to participate in Lystn’s Sites, and/or System including AESOP. The URLs (web site addresses) for these sites is as follows:https://www.nopcommerce.com/privacy-policy; https://www.elavon.com/index.html; https://www.upstoday.com/content/privacy-policy; and https://www.ups.com/aircargo/about/privacy.html.

 

Mobile: When you download or use applications (apps) created or offered by ANSWERS™ Pet Food or an affiliated company, we may receive information about your location and your mobile device, including a unique identifier for your device.  We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content.  Most mobile devices allow you to turn off location services.

Information from Other Sources: We might receive information about you from other sources and add it to our account information.    

 

Use of Personal and Pet Information          
We use cookies and the information collected on our Sites and System to better understand our customers’ interests, their pets, and ways to improve our products, processes, E-Commerce Site, Web Site and content. We use your Personal and Pet information and other data collected throughout the Sites to provide you with information regarding recommended feeding to your pets, recommended calories, diets, nutrition and to otherwise provide you with requested information or services. Information provided by Lystn is based on our science and nutrition research, experiences, recommendations and suggestions as a manufacturer and formulator of products of Lystn and in no way, is intended to replace, supplement, take precedence over, contradict or negate related recommendations by licensed pet health professionals such as veterinarians.   We may also use your Personal Information to send you automated email messages or marketing materials regarding our products and services. You may opt out of receiving such marketing email messages or request that we correct or delete any personal information that you have provided to us by sending a message to info@answerspetfood.com.  We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

While we have taken reasonable security measures to protect the loss, misuse and alteration of the information under our control, please remember that no computer system should be considered safe from intrusion. Email may pass through many computer systems and should not be considered as a secure means of communication. Even when encrypted, the information is only as secure as the encryption method.

Lystn, LLC only uses information collected to fulfill your on-line order requests as described herein, to provide requested services, and to keep or customers informed of products, promotions, and other information regarding Answers Pet Food and treats. We do release account and personal information when we believe release is appropriate to comply with law; enforce or apply our Terms and Conditions of Use such as this Privacy Policy and other agreements; or protect the rights, property, or safety of our Sites’ users, or others.  This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.  This does not include selling, renting, sharing, trading or otherwise disclosing personally identifiable information from customers for third party marketing purposes in violation of the commitments set forth in this Privacy Policy.

 

Disclosures of Personal Information

Lystn will not sell or rent your personal information to anyone and Lystn does not share personally identifiable information with any nonaffiliated third parties other than for the primary purpose for which the information was collected, except with your express permission, or in the limited circumstances described below:

  1. We need to share the information to provide the product, service or information you requested.
  2. We may disclose information to companies and individuals we employ and/or work with on behalf of the company to perform business functions, manufacturer and deliver product, and provide services and information to you or on your behalf. Such functions may include, for example, hosting our Web servers and administering our Web Site, analyzing data, providing legal, accounting and marketing services, logistics, transportation, fulfillment centers, distributors, retail stores, packaging, cold storage facilities, etc.
  3. Lystn may disclose Personal Information in special cases where Lystn has reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions of Use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. We may also disclose Personal Information when we believe, in good faith, that the law requires it such as responding to subpoenas court orders or legal process and for administrative and other purposes necessary to maintain services and improve our products and services.
  4. Lystn currently verifies credit card information given by you through a 3rd party clearing company, Elavon, but perhaps in the future potentially others may include other third parties such as "PayPal", "Worldpay" "Chargify" or other similar type processing centers may be used. The clearing company is solely a link in the distribution chain.  See Elavon Privacy Policy as an Exhibit to this document.
  5. When user demographic information is shared on an aggregate basis in a manner that will not personally identify the individual who submitted the information.
  6. When we find that actions taken by you on the Sites, and/or System including AESOP that violate the Terms and Conditions of Use, Privacy Policy, Refund Policy or any of our usage guidelines and policies for specific products, services or information.
  7. You should also note that the servers hosting our Systems are located in a number of different countries including India and the United States. This means that the information you provide will be transferred to and hosted on servers in these countries and by using our Sites including submitting requested information you hereby expressly consent to such hosing and transfers of data and information.

 

How Users Can Limit Personal, Pet and Other Information Collected                                                                                        While we are committed to use and disclose our users’ personal, pet and other information only for the purposes identified, you can choose not to provide personal, pet or other information or limit the information obtained by us as follows:

  • You can choose not to participate and use our Sites, and/or System including AESOP;
  • You may limit the collection of “cookies” through your browser settings. However, this may disable our ability to provide you with the most relevant products, services or information regarding the Sites, and/or System including AESOP;
  • You may have your contact information removed from our marketing lists to inform users of new or relevant products, services and special offers by emailing us at info@answerspetfood.com; and
  • You may limit the ability of Google Analytics and other third-party cookies and trend research tools to track your online activity, as outlined. You can opt-out of Google Analytics for Display Advertising by using Google’s Ads Settings.

No Individual Under Age 18 for Data and/or Purchases Without Parent or Guardian

While we cannot control who views our Sites, System and AESOP, we do not knowingly market online to children under the age of 18 and we do not solicit data online from children under the age of 18.  Answers Pet Food does not sell products for purchase by minors. We sell products for purchase by adults. If you are under 18, you may use shop.answerspetfood.comfor purchase of products only with the involvement of a parent or guardian. No one under 18 should provide any information on our Web Site or other Sites and/or System including AESOP without the involvement of a parent or guardian. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not use or provide any information on the Web Site, register on theWeb Site, make any purchases through the Web Site, use any of the interactive or public comment features of the Web Site, or provide any information about yourself to us, including your name, address, telephone number, e-mail address. If we learn we have collected or received personal information from anyone under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about an individual under 18, please contact us at info@AnswersPetFood.com or call 1-800-431-8480.

 

Security                                                                                                                                                                                                 

This Sites and System including AESOP has security measures in place to help protect against the loss, misuse and alteration of the information under our control. As an example, for the E-Commerce Site link, a password must be entered to log in to your account. While encryption methods are used to help protect sensitive and personal information, please note, however, that no data transmission over the Internet is completely secure. As a result, while we endeavor to protect your personal information, we cannot ensure or warrant the security of any information you provide to us and you transmit such information to us at your own risk. Once we receive your transmission, we endeavor to ensure the security of your personal information on our Systems. We transmit the entire credit card number to the appropriate credit card company during order processing. Our E-Commerce Site has been audited and certified PCI Compliant. Please note that Lystn will never ask for any personal information via email (e.g. marriage status, income, etc.). Be sure to sign off when finished using a shared computer.

ALTHOUGH LYSTN IS COMMITTED TO SAFEGUADUNG YOUR PRIVACY ON-LINE AND WILL USE REASONABLE EFFORTS TO PROVIDE THE FOREGOING SECURITY FEATURES DISCUSSED, AND TO TREAT ALL DATA IN ACCORDANCE WITH THE POLICIES SET FORTH HEREIN, AS WITH VIRTUALLY ANY COMPUTER SYSTEM, THERE CAN BE NO ABSOLUTE ASSURANCE THAT SECURITY BREACHES WILL NOT OCCUR OR INADVERTENCE NONCOMPLIANCE AND LYSTN, LLC HEREBY DISCLAIMS ANY LIABILITY WHATSOEVER FOR ANY SUCH SECURITY BREACHES OR UNINTENDED NONCOMPLIANCE.  ANY INDIVIDUAL, ENTITY OR OTHER WEB SITE AND ON-LINE USER WANTING TO MINIMIZE RISK OF SECURITY BREACHES OR UNINTENDED NONCOMPLIANCE OF THIS PRIVACY POLICY STATEMENT MAY INSTEAD CONTACT ANSWERS™ PET FOOD BY TELEPHONE @ 1-800-431-8480 TO HAVE THEIR QUESTIONS, CONCERNS OR ORDERING OF PRODUCTS ADDRESSED.

 

Accessibility of Sites

Lystn wants you to have a positive experience when visiting and using our Sites, and we strive to promote accessibility and inclusion. The basis of our Sites is to permit our visitors to successfully transact business in the purchase of products, receive services and obtain information helpful to you in caring for your pets.

Technology is constantly changing, and we view accessibility as an ongoing effort and therefore we continue to assess industry guidance resources attempting to implement best practices to maximize your experience and use of our Sites and System including AESOP.

If you are using assistive technologies like a screen reader, text magnifier, voice recognition software, closed captions for videos, etc., our goal is to make the experience on our Sites and System including AESOP successful and enjoyable, but we need your feedback. We request users input on suggestions of additional ways to improve your experience in using our on-line resources.  To provide us your views, please email us at info@answerspetfood.com or call us at 1-800-431-8480.

 

Effective Date and Changes to Our Privacy Policy Statement                                                                                            

The Terms and Condition of Use, Privacy Policy and Refund Policy was updated and effective as of January 31, 2020. If you have any questions about Lystn’s Terms and Conditions of Use, Privacy Policy and Refund Policy, please email us at info@answerspetfood.com, or contact us at 1-800-431-8480. We reserve the right to modify and may make changes to the Terms and Conditions of Use, Privacy Policy and Refund Policy from time to time. Please review the Terms and Conditions of Use, Privacy Policy and Refund Policy regularly to review any changes in our practices. Your continued use of our Sites and System including AESOP after we make changes conveys your acceptance of those changes, so please check the Terms and Conditions of Use, Privacy Policy and Refund Policy periodically for updates.

 

California Privacy Rights                                                                                                                                                                            California Civil Code § 1798.83 permits users that are California residents to request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. If you wish to make such a request, please contact us at the information below or via the System options.

 

 

 

Closing                                                                                                                                                                                                     

We know privacy is important to you. We want to be transparent and make you understand why we collect and sometimes share personal, financial, pet and other information and how this can benefit you. By learning more about you, we can provide a greater range of information, products and services that may be of interest to you.

If you have any questions about our Privacy Policy, please contact us at:

Lystn, LLC
Attn: Keith A. Hill
356 Maidencreek Road
Fleetwood, PA 19522
(484) 651-2366 or 1-800-432-8480

© 2020 Lystn, LLC. All Rights Reserved.

Exhibits: nopCommerce, Elavon, and UPS Privacy Policies

Exhibit A – nopCommerce Privacy Policy

                      Privacy Policy

https://www.nopcommerce.com/privacy-policy

This personal data protection policy (the “Policy”) has been created to help you understand the practices and conditions in which nopCommerce collects, uses and stores your personal data (the “Data”).

In this document, you will find the various Data that we may collect and process or that you may provide to us when you access the https://www.nopcommerce.com/ website (the “Website”).

1. What Data does nopCommerce collect?

Depending on the nature and purpose of your interaction with nopCommerce (downloading the solution, creating a user account on the Site, subscribing to Newsletters, completing contact forms), we may collect the following Data:

Your email address is required if you wish to:

  • .Register on the Website
  • .Contact us
  • .Buy some products or services on our Websites
  • .Subscribe to our Newsletters

Data related to your identity, such as your full name, may also be required.

2. How is your Data collected?

Data can be collected in several ways on the Websites.

It may be collected directly when you communicate with us through user account creation. Furthermore, we may collect your Data when you use the various contact forms on the Website and/or communicate with us by email.

nopCommerce also indirectly collects your Data through cookies.

3. Why is your Data collected?

We collect and use your Data to:

  • .Enable you to use our services (access your personal account),
  • .Enable us to contact you and/or put you in contact with our partners,
  • .Offer you the Newsletters, products, and services you have requested,
  • .Notify you of changes to our Websites and our range of services.

We also use cookies and tracers for:

  • .Recognising the username and password you have provided so you do not have to enter them again for each page requiring it.
  • .Analysing traffic on the Websites.

4. Who processes your Data?

Your Data is processed by nopCommerce employees tasked with:

  • .Managing the Websites
  • .Managing the Conference
  • .Managing partnerships
  • .Managing content
  • .Legal tasks

Your Data may also, within the scope of our business and for external processing needs, be provided to subcontractors, service providers and other third parties, particularly for managing our email campaigns (Newsletters) sent out through our service intermediary.

The latter are bound by contractual obligations to maintain the confidentiality of the Data and to use it solely for the purposes for which we provide them.

Lastly, we may also disclose your Data:

  • .To comply with legal mandates, laws and legal procedures, including governmental and regulatory requests,
  • .If we deem that disclosure is required or appropriate within the scope of protecting the rights, ownership or security of nopCommerce, our clients and other stakeholders. This disclosure includes exchanging information with other companies and organisations for the purpose of protecting against fraud and counterfeiting.

5. How long is your Data stored for?

nopCommerce only stores your Data for the period necessary for the purposes explained in Section 3. This storage period varies according to the Data in question, as it may be affected by the nature and purpose of the collection.

When you subscribe to our Newsletters, we store your email address until you unsubscribe.

Data collected using cookies will be stored for up to 12 months.

6. How is your Data protected?

Your Data is stored on secure servers protected by firewalls and antivirus software. We take technical and organisational measures to protect the security and confidentiality of your Data against any accidental loss and any unauthorised access, use, modification or disclosure.

7. What are your rights?

You can choose how the Data you provide is used:

  • .You can browse the Website without providing Data.

In this case, you will not be able to use certain features of the Websites, such as creating a personal account and purchasing our products, services, and tickets to the Conference.

  • .You can decide to no longer receive the newsletter.

Simply unsubscribe using the link in the email.

  • .You can decide not to provide your email address in the various contact forms.

Please be aware that in this case you cannot receive a reply from nopCommerce or a partner.

In any case, you can access your personal account at any time to view and update your Data.

In accordance with the provisions of the applicable regulations regarding Data protection, namely the European General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you have the right to access and correct your Data.

Furthermore, subject to the conditions of the aforementioned regulation for exercising your rights, you have:

  • .The right to erasure of your Data,
  • .The right to limit processing of your Data,
  • .The right to withdraw consent, when it has been asked.

When processing of your Data has occurred based on your consent, you may withdraw that consent at any time. However, you acknowledge that any processing that occurred before your consent was withdrawn remains entirely valid.

You can exercise your rights by sending an email to info@nopCommerce.com.

We are required to reply within one (1) month to all requests regarding the exercising of these rights. This timeframe may be extended to two (2) months for complex requests and large request volumes.

8. Cookies Policy

Cookies are pieces of information stored by your web browser on behalf of a website and returned to the website on request. This site may use cookies for two purposes: to carry data about your current session at the site from one web page to the next, and to identify you to the site between visits. If you prefer not to receive cookies, you may turn them off in your browser, or may set your browser to ask you before accepting a new cookie. Some pages may not function properly if the cookies are turned off. Unless otherwise notified on the Website, we will not store data, other than for these two purposes, in cookies. Cookies remain on your computer, and, accordingly, we neither store cookies on our computers nor forward them to any external parties. Unless otherwise notified on the Website, we do not use cookies to track your movement among different websites and do not exchange cookies with other entities.


Exhibit B – Elavon Privacy Policy

https://www.elavon.com/index.html               Cookie Policy

We use cookies to collect information about when and how you use our website so we can create a better experience. By navigating around this site you consent to cookies being stored on your machine. To find out more, and for information on how to opt out, please see our Cookie Policy

Privacy Policy

Privacy Policy

Last Changes to Privacy Policy: August, 2019

At Elavon, trust is the foundation of our relationship with customers.  We understand your desire for privacy, and we recognize that you trust us with your personal and financial information.  Our Online Privacy Policy is designed to describe our privacy practices and principles in a format that is easy to navigate, read and understand.  We are dedicated to treating your personal information with care and respect.

ONLINE PRIVACY POLICY

Elavon, Inc. (“Elavon”, “we”, “us, or “our”) has established this privacy policy (“Privacy Policy”) to let you know the kinds of information we may gather on Elavon websites and any applications where this Privacy Policy is posted (“Site” or “Sites”), how and why we gather the information, what we use the information for, and when we might disclose the information.

Please be advised that the practices described in this Privacy Policy apply only to information gathered by the Sites and any personal information we may also receive about you from other online and offline sources, such as public databases, in connection with an application you submit for services.   However, if you or the entity you are authorized to represent (collectively, “you” or “your”) have previously entered into a services agreement with Elavon that governs the provision of transaction processing services (“Services Agreement”), the Services Agreement not this Privacy Policy governs each party’s rights and obligations with respect to Cardholder Data, Transaction-related information (as those terms are defined in the Services Agreement) and other information gathered or submitted in connection with the transaction processing services provided under the Services Agreement are set forth in the Services Agreement.  If the same information is both gathered by the Site and gathered or submitted in connection with the transaction processing services provided under the Services Agreement, the terms of the Services Agreement will govern each party’s rights and obligations with respect to such information.  To the extent permitted by law, in the event this Privacy Policy conflicts with the terms of any Services Agreement or other agreement with us, the terms of such Services Agreement or other agreement shall control.

This site is operated from the United States. Your use of this site constitutes your agreement to have your information processed in the United States in accordance with this policy and U.S. law.

By using the Site, you are accepting the practices described in this Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Site. 

We reserve the right to modify or amend the terms of our Privacy Policy from time to time to accommodate new technologies, industry practices, regulatory requirements, or for other purposes.  We will post any Privacy Policy changes on this page, and if the changes are material, we will provide a more prominent notice. Your continued use of the Sites following the posting of changes to these terms will mean you accept those changes.  If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments and if required by law, obtain your consent.

WHAT INFORMATION ABOUT ME IS COLLECTED

The information we collect about you falls into general categories – information you provide to us and information that is automatically collected about you when you use one of our Sites and information we gather from other third parties. This information may be Personal Information or Anonymous information as described in this Privacy Policy.

Personal Information refers to information that identifies (whether directly or indirectly) a particular individual or business entity.  Examples may include your name, postal address, email address, telephone number, Social Security number, Federal Tax Identification number, birthdate, banking information or other information.

Anonymous Information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual or business.  You could provide Anonymous Information or it could be collected automatically through online tracking technologies.  Examples may include information about your internet browser, device information about your device you use to access the Site (this information may include geolocation information and unique device information), demographic data such as city and state, usage information about your use of the Site, additional traffic data such as time and date of access, software crash reports, session identification numbers and access time, and other information regarding your use of the Site.

If Anonymous Information is combined with other information to identify you, we will treat it as Personal Information.

HOW WE COLLECT INFORMATION

We collect information from you or about you when you provide this information to us directly.  For example, we may obtain information when you request products or services from us, register on the website or submit an application for services or products, respond to surveys, contact customer support or otherwise interact with us via a Site.

In addition, when you interact with our Sites, we collect information through technology, such as cookies and Web beacons.  See Online Tracking section below.

Information collected through this technology helps us serve you better each time you visit the Site.  Cookies are pieces of information that are stored directly on the device you are using.  They allow us to collect information such as the type of browser you are using, the amount of time you spend using the services, the Sites you visit and the preferences you have set up for your accounts.

We may also receive information about you from other online and offline sources, such as public databases, social media platforms and other third parties.  We may also collect and store information about you that we receive from our offline interactions with you to, among other things, enable us to update and correct the information contained in our database and to better customize your experience on the Sites.

ONLINE TRACKING

We and certain trusted service providers operating on our behalf collect information about your activity on the Sites using tracking technologies. Information collected through these technologies helps us serve you better each time you visit the Sites. These technologies include:

  • Cookies:

Cookies are pieces of information that are stored directly on the device that you are using. They allow us to collect information such as the type of browser you are using, the amount of time you spend using the Services, the websites or applications you visit and the preferences you have set up for your accounts. We use this information for such purposes as to personalize your experience, enhance security, facilitate navigation, display material more efficiently, recognize the device that you are using to access the Sites and understand how the Sites are used. The Sites do not use cookies that capture unencrypted personal information about you.

You can choose to have your device refuse to accept any cookies, and the majority of devices and browsers offer additional privacy settings for cookies. You do this through your browser settings. Each device and each browser is a little different, so look at your device Settings or your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you will not have access to many features that make your user experience more efficient and some of the Sites will not function properly. Please note that you will need to manage your cookie settings for each device and browser that you use.

  • Pixel tags, web beacons, clear GIFs and other similar technologies. These are typically small pieces of data that are embedded in images on the Website, our Applications or certain e-mail communications. They may involve the transmission of information directly to us, to another party on our behalf or to another party in accordance with its privacy policy. We may use these technologies to bring together information we collect about you.
  • Location tracking on mobile devices. Certain applications on mobile devices may transmit information to us about your location when you request information from them.  We may use that information to improve the products and services we provide to you as well as improving our services generally in your area.

We use service providers such as Google Analytics and Mixpanel, which use cookies and other similar technologies, to collect information about use of the Sites anonymously and report website trends, without identifying individual visitors.

•    Enable cookies.  This provides the best site experience. To turn them on, please click Enable Cookies

•    Disable cookies.  Disabling cookies may diminish your site experience. To turn them off, please click Disable Cookies.

Do Not Track. There is no industry standard for how Do Not Track consumer browser settings should work on commercial websites. Due to the lack of such standards our websites do not respond to Do Not Track consumer browser settings.

HOW DO WE USE YOUR INFORMATION

We use the information we collect to help us personalize and continually improve your experience on the Site.  We may also use that information in the following ways:

  • Evaluate your application for Services
  • Support Elavon’s legal compliance obligations
  • Provide you with access to the Sites
  • Communicate with you about your account with us and send you information about features and enhancements on or to our Sites
  • Communicate with you about changes to our policies
  • Send you newsletters, offers and promotions for our services, third party products and services, or special events by e-mail, text, or another medium, at all times in compliance with your local privacy and anti‑spam laws
  • Administer promotions and surveys
  • Optimize or improve our products, services and operations
  • Detect, investigate, and prevent activities that may violate our policies or be illegal
  • Perform statistical, demographic, and marketing analyses of users of the Site

WHO DO WE SHARE YOUR INFORMATION WITH

Except as disclosed in this Privacy Policy, we do not disclose Personal Information collected through the Site to any companies not part of Elavon or its parent, subsidiaries or related entities.  Although, as disclosed below, we may provide some personal information to certain business partners, co-marketers and other third parties, in no event will we sell or rent your Personal Information as part of a customer list or similar transaction for unrelated parties to independently market to you.

SERVICE PROVIDERS.  We may share Personal and Anonymous Information with agents, subsidiaries, affiliates, partners and other third parties that perform functions on our behalf, such as hosting, billing, content management tools, analytics, customer service, fraud protection, etc.  These entities have access to the Personal Information needed to perform their functions and are obligated to maintain the confidentiality and security of that Personal Information.  The Service Providers are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services.

BUSINESS PARTNERS.  We provide products and services to customers through a number of affiliated banks and companies as well as nonaffiliated companies.  To the extent permitted under applicable laws, we may share your Personal Information with our business partners or other third parties that enable us to serve your processing needs.  We may contact our existing customers by mail, telephone, or email to offer additional products or services that we believe may be of interest to you.  Although our treatment of your Personal Information is governed by this Privacy Policy, the business partner or third party’s treatment of your Personal Information will be governed by the business partner or third party’s privacy policy.

EMERGENCY SITUATIONS.  We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Site; (b) protect and defend our rights or property, the Site or our users, or (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Site or the public.

SHARING ANONYMOUS INFORMATION.  To the extent permitted under applicable laws, we may disclose or share Anonymous Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we may disclose Anonymous Information to third parties to help us determine how people use parts of the Site and who our users are so we can improve the Site.

WHAT STEPS DO WE TAKE TO KEEP PERSONAL INFORMATION SECURE

The security of your Personal Information is important to us.  Personal Information collected by the Site is stored in operating environments that are not available to the public.  Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. In certain telephone and in person transactions we may ask for your full Social Security number, account number or other information to verify your identity before conducting the transactions you have requested.  Note that Elavon will never initiate a request via email for your sensitive information (e.g., Social Security number, personal ID, password, PIN or account number).  If you receive an email asking for your sensitive information, you should be suspicious of the request and promptly contact us to report the suspicious activity.   Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.  We review our security procedures to consider appropriate technology and methods to secure information.

WHAT ARE YOUR OBLIGATIONS IN USING THE SITE

When using the Site, you promise to: (a) provide true, accurate, current and complete information about yourself and your business, and (b) maintain and promptly update the registration information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Elavon has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Elavon has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. If you suspect that your account or password have been compromised, you must inform Elavon promptly. We may need to suspend access until we are able to issue new credentials to access your account. Any transactions in your account will be considered authorized by you unless you have informed us of your compromised account or password.

WHAT HAPPENS WHEN YOU LINK TO OR FROM ANOTHER WEBSITE

The Site may contain links to other websites operated by Elavon, affiliates of Elavon or third parties. Please be advised that the practices described in this Privacy Policy for Elavon do not apply to information gathered through third party websites, websites operated by affiliates of Elavon or websites operated by Elavon where this Privacy Policy is not posted.  Elavon does not guarantee and is not responsible for the actions and privacy policies of third parties or its affiliates or their websites and we therefore encourage you to familiarize yourself with the privacy policies provided by those parties.

GOVERNING LAW

The Site is intended for use in the United States of America. We attempt to protect the Personal Information of all users of the Site and we attempt to comply with local data protection and consumer rights laws to the extent they may apply to the Elavon services, but the Site is targeted to United States of America citizens and our policies are directed at compliance with those laws.  If you are uncertain whether this Privacy Policy conflicts with the applicable local privacy laws where you are located, you should not submit your Personal Information to Elavon.

NOTICE TO NON US USERS

If you are located outside the United States of America, you should be aware that your personal information will be transferred to the United States of America, the laws of which may differ from the laws of your country. If you are located in a country outside the United States of America and voluntarily submit Personal Information to us, you thereby consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to, and/or storage or processing of that information in, the United States of America and you understand that your information may be available to government authorities under lawful orders and laws applicable there. We may store and process your personal information in any country where we have facilities or in which we engage service providers, and, by using the Services, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.

RETENTION PERIOD

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

ASSIGNMENT

We may change our ownership or corporate organization while providing the Site and services or sell certain assets associated with the Site. In such events, we will comply with applicable laws that govern the transfer of personal information in business transactions and provide with appropriate notification and choice, as required by law. As a result, please be aware that in such event and to the extent permitted by law we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time.  Nevertheless, to the extent permitted by law, we may not be able to promise that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.

CONTACT US

If you have any questions or comments about this Policy or our privacy practices generally, we encourage you to contact us by regular mail or email:

Elavon
Attn:  Compliance/Privacy Policy
Two Concourse Pkwy
Suite 800
Atlanta, Georgia 30328
privacypolicyinfo@elavon.com

Exhibit C – UPS Privacy Policy

https://www.upstoday.com/content/privacy-policy

UPS

Privacy Policy

UPS Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

In this privacy policy we explain how we collect and use your personal information. ‘We’ are UPS Limited and we are the data controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation.

Details of how to contact us if you have any questions about privacy or data protection can be found in the Contact Details section, below.

We must have a lawful basis to process your personal data, and this policy explains what our lawful basis is in respect of each purpose for which we keep and use information about you. Generally, we are allowed to process your personal data where it is necessary in connection with a contract between us (such as a contract to supply our products or services), where it is necessary in order for us to comply with our legal obligations, or where we have a legitimate interest to do so (but we will always consider whether your right to privacy overrides our interest).

Please note that links from our website may take you to external websites which are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such Sites. We will not be responsible for the content, function or information collection policies of these external websites.

This website was created and continues to be managed by Parcel2Go.com Limited and as such they will process your data on our behalf when you visit our website. They will only use your data for the purposes outlined below.

What information do we collect about you and how do we collect it?

You are not required (by law or by any contract with us) to provide personal information to us via this website. We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.

Information you provide to us

We may receive personal information about you whenever you contact us. For example, by doing the following:

  • Enquiring about our products or services
  • Using and browsing our website
  • Telephoning, texting, writing by post or emailing us
  • Enquiring about, or applying for, job vacancies

This information may include the following:

  • Normal identification information, such as your full name and title
  • Contact information, such as your postal address, email address and telephone number
  • Additional information relevant to your use of our site and services, such as your marketing preferences, survey responses and feedback
  • Information about your shipment, including the recipient
  • Your VAT status (for international shipments)
  • Payment information (this is securely collected and processed by our payment provider)
  • In respect of job applications, your CV including details of your education and employment history (and any other information which you may choose to provide to us with your CV)

Information we collect about you on our website

We collect information using cookies and other similar technologies to help distinguish you from other users of our website. These can streamline your online experience by saving you from re-inputting some information and also allow us to make improvements to our website. For more information about how and why we use cookies, please take a look through our Cookie Policy.

When you visit our website we may collect the following information:

  • The User Agent (device) details supplied by your internet browser
  • Your password for this website, but not those used to log in via a third-party provider.
  • If you choose to log in using a third party, we will record your choice of login provider
  • If you choose to link your account to a third party marketplace to import items for shipment, we will record the details necessary to facilitate that link
  • A device identifier (cookie or IP address) and general location for fraud prevention
  • Details of your visits to our website and the resources that you access, including, but not limited to, website pages, links, traffic data, location data, weblogs and other communication data
  • Where orders originate from advertising sources, we record the source of each order. This is purely to allow us to assess the effectiveness of these adverts and is not used for customer profiling of any kind.
  • If you choose to pay for your goods with a credit or debit card, we will store an encrypted reference to your card known as a ‘token’. This helps us to keep your data secure by enabling further payments to be processed without us storing your sensitive card details. This allows you to use your card in the future without re-adding your details, and we may use this to charge your card for any surcharges charged to Parcel2go by the courier. The reasons for these charges include, but are not limited to, a customer under-declaring the weight or size of their parcel, or for any packaging that a courier states is unsuitable” (in accordance with our terms and conditions).

If you choose to pay for your goods with a credit or debit card, we will store an encrypted reference to your card known as a ‘token’. This helps us to keep your data secure by enabling further payments to be processed without us storing your sensitive card details. This allows you to use your card in the future without re-adding your details, and we may use this to charge your card for any surcharges charged to Parcel2go by the courier. The reasons for these charges include, but are not limited to, a customer under-declaring the weight or size of their parcel, or for any packaging that a courier states is unsuitable” (in accordance with our terms and conditions).

Our website is not intended for children and we do not knowingly collect data relating to children.

Information we collect about you from other sources

We do not collect information about customers from other sources.

Information we receive about you from other sources

Sometimes you will have given your consent for other websites, services or third parties to provide information to us. This could include information we receive about you if you use any of the other websites that we operate or the other services that we provide, in which case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.

It could also include information from third parties that we work with to provide our products and services, such as payment processors, delivery companies, technical support companies and advertising companies. Whenever we receive information about you from these third parties, we will let you know what information we have received and how and why we intend to use it.

How do we use your personal information?

We take data protection law seriously, so below we have set out exactly how and why we use your information, and what our legal basis is to be able to use your information in each way.

Supplying our products and providing our services

It is necessary for us to use personal information about you to enter into and perform the contracts that we make with you, such as when you become a customer. Using your information in this context is necessary so that we can:

  • Provide you with information about your contract with us
  • Provide you with information about our products and services
  • Verify your identity
  • Deal with any complaints you may have
  • Contact you about any changes that we make to our products or services
  • Administer our website, including troubleshooting problems, analysing statistics, conducting research and tests and keeping the site secure

If you enquire about, or apply for, a job vacancy, it is necessary for us to use your personal information as part of the recruitment process, in order to assess your suitability for a particular role.

Telling you about other products or services that we think may be of interest to you

We may use your information to identify and tell you about our products or services that we think may be of interest to you. We will only do this where you have informed us that you would like to receive marketing communications.

We may also use your information to invite you to participate in market research. If we do contact you about market research, you do not have to participate. If you tell us that you do not want to receive market research communications, we will respect this.

Whether you choose to receive marketing communications, or market research communications is entirely up to you. You can choose to receive both, none, or just one or the other. Your choice will not affect any products or services that you have purchased from us, nor will it affect any quotes for products or services you buy in future.

You can update your preferences by using the links in any of our emails to you, or by getting in touch using our website.

Telling you about products or services that are similar to ones that you have already bought

If you have already bought a service from us, or you have already obtained a quote from us, we may contact you with some information about services that are similar.

We will only contact you by email or text message and you can choose not to receive these messages at any time. Simply follow the instructions in the message, or get in touch using our website.

Making our business better

We always want to offer the best products, services and experience that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it.

In this context, we will only use you information where it is necessary so that we can:

  • Review and improve our existing products and services and develop new ones
  • Review and improve the performance of our systems, processes and staff (including training)
  • Improve our site to ensure that content is presented in the most effective manner for you and for your computer
  • measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you

Contacting you

We want to stay in touch with you. Sometimes we may need to use the information that we have about you in order to respond to your questions or let you know about important changes.

We will only use your information in this respect where it is necessary so that we can:

  • Interact and respond to any communications you send us, including where you use the Contact Details section below, and any social media posts that you tag us in
  • Let you know about any important changes to our business or policies

Verifying your identity

We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.

Protecting you and others from harm

We may use your information where it is necessary to protect your interests, or the interests of others. This may include in the event of criminality such as identity theft, piracy or fraud.

We need all the categories of information listed above to allow us:

i.        to enter into and perform our contract with you;

ii.        to enable us to comply with legal obligations; and

iii.        to pursue legitimate interests of our own or those of third parties (provided your interests and fundamental rights do not override those interests).

The situations in which we will process your personal data are listed set out in the table below and indicate the purpose or purposes for which we are processing or will process your personal information.

Perform Our Contract With You

Comply With Legal Obligations

Pursue Legitimate Interests

Verifying your identity

x

x

x

Making a decision to supply our services

x

Administering the contract we have entered into with you

x

Dealing with any complaints you may have

x

x

Logistics management and planning, including accounting and auditing

x

x

Making arrangements for the termination of our contract

x

x

Making repairs, alterations and improvements to the services supplied

x

x

x

Dealing with legal disputes involving you

x

x

Complying with health and safety obligations

x

x

x

To detect and prevent fraud, money-laundering and other crimes

x

To review and improve the performance of our systems, processes and staff (including training)

x

To interact and respond to any communications you send us, including social media posts that you tag us in

x

To let you know about any important changes to our business or policies

x

To ensure that the information that we hold about you is accurate and up to date

x

To protect your interests, or the interests of others (such as in the event of criminality such as identity theft, piracy or fraud)

x

x

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who do we share your personal information with?

Sharing your information within our company and group

We share the information that you provide to us with our staff so that we can provide our products and services to you.

We may share the information that you provide to us with other companies within the group and other websites that we operate.

Sharing your information with third parties

We may share your data with selected third parties. For example, we may share your information with:

  • Internet hosting providers to host the website, related infrastructure, services and applications
  • Contact management systems to send emails, instant messages, social media messages and SMS messages

There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:

  • Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings
  • Necessary to protect the safety of our employees, our property or the public
  • Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.
  • Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved

How long do we keep your personal information?

We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service, we will retain any information you provide to us at least for as long as we continue to provide that service to you.

If you apply for a job vacancy (or otherwise send us your CV) we will retain your CV (and any publicly available information, for example from social media) for a period of 12 months. If we are considering you for a particular role, we may retain this information for longer than that period.

In all other circumstances, we will keep your information until you have exhausted any funds on your account, all claims and legal disputes have been settled, there is no direct risk of fraudulent activity from erasing the data and that your account can be determined to be permanently dormant.

How do we protect your personal information?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

We try to ensure that all information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Where possible data is stored and processed within the EU. Where this cannot be guaranteed, third parties agree to abide by the Privacy Shield framework or EU model clauses.

All information you provide to us is stored on third party secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

How you can help keep your personal information secure

We will take all reasonable measures to ensure that the personal information you provide through our website is held and managed securely. Parcel2go.com is PCI Compliant, runs on a https platform, and uses sophisticated security devices to protect your data. However, you can help keep your personal information safe – not just on our website, but whenever you provide information online.

Here are some simple ways you can improve the security of your information:

  • Use a modern, secure browser and operating system
  • Ensure that your browser and operating system have the latest security updates
  • Use strong passwords and do not reuse them across multiple websites
  • Keep your passwords private
  • Learn about how email scams operate and exercise caution when using email
  • Understand the risks of using public WiFi services

What rights do you have in respect of your personal information?

You have the right to be informed

We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to do just that, but if you have any questions or require more specific information, you can get in touch using Contact Details section below.

You have the right to access your personal data

You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:

  • Why we have been using your information
  • What categories of information we were using
  • Who we have shared the information with
  • How long we envisage holding your information

In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold.

The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs.

You have the right to correct any inaccurate or incomplete personal data

Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case you can contact us so that we can correct our records.

You have the right to be forgotten

There may be times where it is no longer necessary for us to hold personal information about you. This could be if:

  • The information is no longer needed for the original purpose that we collected it for
  • You withdraw your consent for us to use the information (and we have no other legal reason to keep using it)
  • You object to us using your information and we have no overriding reason to keep using it
  • We have used your information unlawfully
  • We are subject to a legal requirement to delete your information

In those situations you have the right to have your personal data deleted. If you believe one of these situations applies to you, please get in touch using our website.

You have the right to have a copy of your data transferred to you or a third party in a compatible format

Also known as data portability, you have the right to obtain a copy of your personal data for your own purposes. This right allows you to move, copy or transfer your personal data more easily from one IT system to another, in a safe and secure way.

If you would like us to transfer a copy of your data to you or another organisation in a structured, commonly use and machine-readable format, please contact us. There is no charge for you exercising this right.

You have the right to object to direct marketing

You can tell us at any time that you would prefer that we do not use your information for direct marketing purposes. If you would not like to receive any direct marketing from us, please contact us or use the links provided in any of our marketing communications, and we will stop sending direct marketing immediately.

You have the right to object to us using your information for our own legitimate interests

Sometimes, we use your personal information to achieve goals that will help us as well as you. This includes:

  • When we tell you about products or services that are similar to ones that you have already bought
  • When we use you information to help us make our business better
  • When we contact you to interact, communicate or let you know about changes we are making

We aim to always ensure that your rights and information are properly protected. If you believe that the way we are using your data is not justified due to its impact on you or your rights, you have the right to object. Unless we have a compelling reason to continue, we must stop using your personal data for these purposes.

In order to exercise your right to object to our use of your data for the purposes above, please contact us.

 

 

 

 

You have the right to restrict how we use your personal data

You have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:

  • You have informed us that the information we hold about you is inaccurate, and we have not yet been able to verify this
  • You have objected to us using your information for our own legitimate interests and we are in the process of considering your objection
  • We have used your information in an unlawful way, but you do not want us to delete your data
  • We no longer need to use the information, but you need it for a legal claim

If you believe any of these situations apply, please contact us.

You have rights related to automated-decision making and profiling

Any automated decision-making or profiling we undertake is solely for the purpose of tailoring the information which we provide to you. We will not use automated decision-making or profiling to make any decisions which will have a legal effect upon you or otherwise significantly affect you, and you have the right not to be subject to such decisions. If you have any concerns or questions about this right, please contact us.

Use Of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.

Such information is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

We may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

All computers can decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access parts of our website.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

We may use the cookies for the following purposes:

  • To show relevant advertisements on Sites on the internet
  • To show relevant advertisements based on your prior visit to our website
  • To use Google Analytics data to serve advertisements based on your prior visit to our website

You can opt out of Google's use of cookies by visiting the Google advertising opt-out page google.com/privacy/ads. In addition, for all our other third-party vendors you can opt out by visiting networkadvertising.org/managing/opt_out.asp.

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Note for eBay and other marketplace Users

Once registered on our website you can allow us to electronically access your marketplace account (where compatible) to download shipping information and delivery details; you will have given permission for this during the sign-up process for this service. We do not need your marketplace password and we cannot access your marketplace account. Your Parcel2go password and your marketplace password should be different. Changing either password after becoming registered with Parcel2go will not affect the link and you will still be able to download your shipping information.

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

This version was last updated on 25/05/2018 and historic versions can be obtained by contacting us.

Complaints

If you wish to make a complaint about our collection or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO.

Contact Details

Our Data Protection Officer is Adam Harris, who can be contacted at the address below.

Post:    Parcel2Go.com Limited

The Cube

Coe Street

Bolton

Lancashire

BL3 6BU

Email:   dataprotection@parcel2go.com


Exhibit D – UPS Privacy Policy (AIRCARGO.UPS.COM)


https://www.ups.com/aircargo/about/privacy.html

Pressroom & Latest News
2002 News Release
2001 News Release
2000 News Release
1999 News Release
1998 News Release

UPS Privacy Policy

Protection of Customer Information

Shipment Information

Links To Other Sites

Security And Integrity Of Information

Retention Of Customer Information

Customers Are Responsible For Protecting Information And Systems On Their Premises

The UPS Web Site At AIRCARGO.UPS.COM

Assent

Contacting UPS

PROTECTION OF CUSTOMER INFORMATION

We understand the importance of privacy to our customers and visitors to our Web site. For many years, our policy has been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide UPS services to the customer.

We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, to enhance our ability to communicate with our customers about additional services they may find of value, to satisfy our legitimate business interests (including performing trend analysis and market studies), to set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and to comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation safety, customs, and other regulatory agencies.

As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide UPS services to our customers.

Some of the information collected by UPS is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we do provide personal data to government agencies as required by law or regulation.

In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient, to resolve a question or provide shipment status information.

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SHIPMENT INFORMATION

Information, including personal information (name, address and phone number), provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete except as provided in the UPS Terms and Conditions. The UPS Terms and Conditions are available at www.ups.com in the Service Guide section and at local UPS offices.

Although we make reasonable efforts to limit access to our facilities and vehicles to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.

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LINKS TO OTHER SITES

UPS provides links to external sites as a convenience to the user. The inclusion of any link does not imply UPS endorsement of the external site company, its web site, or the products and services it promotes and sells. UPS is not responsible for the privacy practices or the content of such Web sites.

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SECURITY AND INTEGRITY OF INFORMATION

We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

UPS Internet sites are currently located in the United States. UPS Internet sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.

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RETENTION OF CUSTOMER INFORMATION

We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.

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CUSTOMERS ARE RESPONSIBLE FOR PROTECTING INFORMATION AND SYSTEMS ON THEIR PREMISES

Some information about UPS customers and their packages is stored in shipping systems located on customer premises. Customers concerned about the security of their information in these systems should secure it by activating passwords and using physical access controls. When these systems (hardware or software) are provided by UPS, we provide tools to facilitate customer efforts to safeguard their information. Examples of these systems are UPS OnLineTM Professional, UPS OnLineTM Office, UPS OnLineTM Envoy and UPS OnLineTM WorldShip.

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THE UPS WEB SITE AT AIRCARGO.UPS.COM

The following, indented paragraphs describe our commitment to the protection of personal information as it applies to the UPS Web site at aircargo.ups.com.

What Information We Collect And How We Will Use It
Users can visit most areas of UPS Web sites without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. In the future, we may ask users to provide some personal information on the aircargo.ups.com site.

IP Addresses
The aircargo.ups.com site collects IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics.

Cookies
Cookies are small text files that a Web site can send to a user's browser for storage on the hard drive. Cookies can make use of the Web easier by saving status and preferences about a web site. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent.

We don't currently use cookies on the aircargo.ups.com site.

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ASSENT

Your continued use of this site signifies your assent to the UPS Privacy Policy. We reserve the right, at our discretion, to, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes.

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CONTACTING UPS

If you have questions about this privacy statement, the practices of this site, or your experience on any of our UPS Web sites, you can contact:

Webmaster
United Parcel Service
55 Glenlake Pkwy
Atlanta, GA 30328

or at webmaster@ups.com.

Comments, suggestions or materials sent or transmitted to UPS shall be deemed to be non-confidential. UPS shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.

Revised July 27, 1999

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