FAQs
Shipping Information
We now directly to your door for customers in all Contiguous US States! We are still limited to locations within a 3-Day UPS Ground delivery zone.
Since our UPS delivery times are not guaranteed over the weekend, orders to some locations will be held to ship the following Monday.
Shipping Days By Estimated Time in Transit
1 Day Shipments
Monday - Thursday
2 Day Shipments
Monday - Wednesday
3 Day Shipments
Monday and Tuesday
4 Day Shipments
There are certain rural areas inside of states that we ship to that require an extra day in transit. These orders will only be shipped on Mondays to avoid being held over the weekend.
Once orders are processed and leave our facility, shipping tracking numbers will be added to your order information.
How Long Will My Order Take to Ship?
Please refer to the above shipping map for estimated ship time to your location. Please allow 24 hours processing time.
We line our shipping boxes with biodegradable cooler insulation and add 5 lbs of dry ice per estimated day(s) in transit, per box in your order. We add a bit extra in the summer!
We have found this method to do a great job of keeping your product frozen by the time it gets to your door.
If your shipment arrives thawed or partially thawed, as long as the product has remained at refrigerated temperatures or below, it is still 100% safe to refreeze or feed straight away!
We of course value our customers' and their pets' satisfaction above all and if you have any questions or concerns with your order please contact us at info@answerspetfood.com and we will do our best to take care of any issues right away.
We finally have shipping available to the entire Contiguous USA!
PLEASE REFER TO THE BELOW MAP FOR ESTIMATED SHIPPING TIME
**NOTE THAT SOME RURAL AREAS MAY REQUIRE 4 DAYS IN TRANSIT - THESE ORDERS WILL BE SHIPPED ON MONDAYS TO AVOID DELAYS OVER THE WEEKEND**
***We cannot ship to PO Box addresses due to UPS restrictions. Orders placed to PO Boxes will be cancelled and customers will be alerted.***
Certain states have added or even restricting regulation on the sale of raw milk.
North Carolina requires label modification and for Vermont, Texas*, and Nevada (not yet in our shipping zone), beta carotene adds a splash of orange color. They feel this distinguishes pet products as "not for human consumption" and allows us to distribute our raw milk products in the states. Click here to buy raw milk products specific to these states.
Unfortunately, Massachusetts recently expanded their prohibitive laws on the sale of raw milk to include pet food. We are currently unable to ship our Raw Goat Milk, Raw Cow Kefir, and Cheese Bites to the state.
We will continue to work alongside pet and agricultural advocates who believe the expansion of these laws should be reversed.
Estimated
Shipping Map
Yellow Zone - 1 Day Shipping
Blue Zone - 2 Day Shipping
Orange Zone - 3 Day Shipping
All mammals require more than processed food to maintain optimal health. Fermented foods are healthier and safer than just “raw” foods because they’re more nutrient-dense, have more enzymes, and additional nutrients which are created during the fermentation process that actually enhance the nutritional value of food. Nutrients are also pre-digested by good bacteria, which make it easier to assimilate. These bacteria help restore health and balance to the microbiome, which is the body’s first defense against disease and chronic conditions. One should always be striving to improve the health of their pet, and a great diet is the best natural medicine and first line of defense.
How do I thaw Answers Raw Food Formulas?
We recommend either thawing our packaged food upright in the refrigerator on a protective plate or bowl which will take approximately 24 hours, or thawing it in a sink at room temperature which will take approximately 6-10 hours depending on the amount. You can thaw, portion, and refreeze our products if desired. We recommend using safe, temperature-resistant glass storage containers to limit plastic exposure.
What's the difference between detailed and straight formulas?
Our Detailed Formulas for Dogs and Cats have a complete and balanced formulation, providing everything that pets need for optimal health. Our Straight Formula for Dogs is a limited-ingredient diet ideal for pets with sensitivities such as allergies, or health conditions that require a more controlled, limited diet. It is not complete and balanced, however it can be by adding a daily serving of one of our milks. We also recommend adding one of our bone stocks.
Can I refreeze Fermented Raw Products?
Yes. While we encourage you to thaw and use our products straight away, they can be safely refrozen for portion control and feeding convenience.
How long can food sit out at room temperature?
Conservatively 12 hours for fermented raw milks and bone broths. 10 hours for meat products. 24 hours for raw cheese and raw feet treats.